Terms of service

General Terms and Conditions – Luna Socks

Last updated: 01.07.2026

Welcome to Luna Socks! These General Terms and Conditions ("Terms") govern the use of our website and the purchase of custom printed socks for pet lovers. By placing an order on our website, you agree to the following terms.

1. Scope

These Terms apply to all orders placed via the Luna Socks website ("we", "us") by consumers and business customers. Any deviating terms of the customer shall not apply unless we expressly agree to their validity in writing.

2. Contracting party

The contracting party is Luna Socks. Full contact details (company name, address, email address) can be found in the legal notice on our website.

3. Conclusion of contract

  • The presentation of our products on the website does not constitute a binding offer on our part, but rather an invitation to place an order.
  • By uploading a photo or design of your pet, selecting size, color, and design, and submitting your order, you make a binding offer to purchase.
  • The purchase contract is only concluded upon our express order confirmation by email or upon shipment of the goods.

4. Custom-made products

Luna Socks manufactures socks that are individually printed according to customer specifications with photos or designs of pets.

  • The customer is solely responsible for ensuring that the uploaded images are of sufficient quality and do not infringe applicable third-party rights (in particular copyright and personality rights).
  • We reserve the right to reject designs that violate applicable law, public morals, or the rights of third parties.
  • As these are goods made to order for the customer, clearly tailored to the customer's personal needs, the statutory right of withdrawal expires upon commencement of production, in accordance with the applicable statutory provisions on custom-made goods.

5. Prices and payment terms

  • All stated prices are final prices including statutory value-added tax, plus shipping costs, unless stated otherwise.
  • Payment is made via the payment methods offered on the website (e.g., credit card, PayPal, instant bank transfer).
  • The goods remain the property of Luna Socks until full payment has been received.

6. Delivery

  • Delivery times vary depending on the production effort for individually printed items and are stated on the website as well as in the order confirmation.
  • Delivery delays due to force majeure or unforeseeable events (e.g., production outages, transport disruptions) are beyond our control; we will inform the customer promptly in such cases.

7. No right of return / No refunds

Due to the custom-made nature of our products, we generally do not offer returns, exchanges, or refunds.

  • All sales are final once the order has entered production.
  • This applies regardless of whether the customer has changed their mind, the design did not turn out as expected, or there was an order error (e.g., wrong size), provided the error is not attributable to us.
  • The only exception is mandatory statutory warranty rights for demonstrably defective or faulty goods (see Section 8).
  • We strongly recommend carefully checking all details (design, size, color) before submitting your order, as no changes can be made after confirmation.

8. Warranty for defective goods

Despite the exclusion of returns and refunds under Section 7, statutory warranty rights for genuinely defective goods (e.g., production errors, transport damage, deviation from the ordered design due to our error) remain unaffected. In such cases, we will offer, at our discretion, free repair, replacement of the goods, or a partial refund. Please contact us within 14 days of receiving the goods with photos of the defect via the contact details provided on our website.

9. Intellectual property

All content on the website (texts, graphics, logos, designs of Luna Socks) is protected by copyright. Images uploaded by the customer remain the property of the customer; however, the customer grants us the necessary usage rights to use the image to fulfill the order.

10. Liability

We are liable without limitation for intent and gross negligence, as well as under the applicable product liability laws. For slight negligence, we are only liable in the event of a breach of material contractual obligations (cardinal obligations) and limited to foreseeable damage typical for the type of contract. Liability is otherwise excluded.

11. Data protection

The processing of personal data, including pet photos uploaded by customers, is carried out in accordance with our separate privacy policy, which can be viewed on the website.

12. Changes to the Terms

We reserve the right to amend these Terms with effect for the future. For contracts already concluded, the Terms valid at the time of the order shall apply.

13. Final provisions

  • The law of the country in which Luna Socks is based shall apply, excluding the UN Convention on Contracts for the International Sale of Goods, insofar as legally permissible.
  • Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.
  • Insofar as legally permissible, the place of jurisdiction shall be the registered office of Luna Socks.